Starbucks Call-In Day of Action

 PLEASE CALL STARBUCKS TODAY!

CallStarbucks_1 (3)Call Starbucks and ask the company to be a leader in its industry by providing organic dairy milk, sourced from cows not fed GMOs.

How? Call 800-782-7282 and share your concerns with a customer service representative.

When? Monday, May 19, 2014

Why? Starbucks listens to its customers: In 2007, consumer demand for milk free of artificial growth hormone led the company to stop sourcing its milk from cows injected with rBST (a great first step!). However, Starbucks’ dairy is still sourced from cows raised on GMO feed grown with increasing amounts of pesticides. By sourcing milk from conventional dairy operations that feed cows a diet high in genetically modified corn, soy, and alfalfa, Starbucks is supporting an unsustainable agricultural system that prioritizes profit of biotechnology corporations and processed food companies over farmers, consumers, and the environment.

Join us in calling Starbucks today and ask for a company-wide long-term commitment to providing organic milk from cows not fed GMOs.

Suggested script:
“Hi, my name is [NAME] and I am in [CITY, ST]. I am calling today to ask Starbucks to provide organic dairy milk and stop sourcing milk from cows fed GMOs grown with increasing amounts of pesticides. Starbucks demonstrated its dedication to consumer preference by phasing out milk sourced from cows injected with artificial growth hormone, but organic milk is the highest standard of sustainability when it comes to dairy. By serving conventional milk from cows fed a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology corporations and processed food companies. I hope that Starbucks will be a leader in environmental and social responsibility by sourcing its milk from cows raised on organic, non-GMO animal feed.”

*After your call, make sure to post on GMO Inside’s Facebook page and let us know what they said. Also, make sure to sign the petition if you have not yet done so.

63 Comments
  • Petra C.H. Gampper

    May 19, 2014 at 11:00 am

    19th. May, 2014

    I called Starbucks Corp. and urged it to change its conventional milk purchases to preferably 100% organic milk purchases ~ on behalf of my entire family.
    Also, I let them know that we are not buying Starbucks products until it has changed from GMO/GE milk to organic milk sourcing… ~ and we stand by that standard.
    I was polite but at the same time did explain a few more internationally proven science facts about this entire genetically engineered, agricultural ‘experiment’ forced unto American parents/consumers since 1992 by chemical biotech corporations which merely want to sell ever more dangerous chemicals with disastrous U.S. patenting laws attached to their scheme!(Michael Taylor,then FDA Policy Deputy Commissioner )

    Sincerely,
    Petra C. H. Gampper and Family
    e-mail:[email protected]

  • Nick Mantas

    May 19, 2014 at 10:06 am

    By serving conventional milk from cows fed a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology corporations and processed food companies. I hope that Starbucks will be a leader in environmental and social responsibility by sourcing its milk from cows raised on organic, non-GMO animal feed.”

  • Rossella

    May 19, 2014 at 10:13 am

    i call you to not use OGM product and also to move toward a vegan style with only vegetal milk and products in respect of animals, our health and our planet!

  • oshie

    May 19, 2014 at 10:27 am

    talked to a nice lady at Starbucks (after a significant hold – “higher than usual call volume” – who said she’d pass on the suggestion. “a lot of people are saying that.”

    • Nicole McCann

      May 20, 2014 at 9:38 pm

      Thanks for calling!

  • Karen Maloney

    May 19, 2014 at 10:33 am

    Called them…very nice, said they were getting lots of calls. She referred me to a place on their website called Starbucks Ideas where we can also leave our request.

    • Nicole McCann

      May 20, 2014 at 9:37 pm

      Thanks for calling!

  • benson

    May 19, 2014 at 10:34 am

    lets join hands

  • Susan Master

    May 19, 2014 at 10:50 am

    Was on hold for several minutes “due to a high caller volume.” Was told that my call concerns would be noted but that I should also go to Starbucks.com to their My Starbucks Idea page. A very pleasant person answered for Starbucks.

    • Nicole McCann

      May 20, 2014 at 9:37 pm

      Thanks for calling!

  • Pam Cubberly

    May 19, 2014 at 10:51 am

    I called and asked first for them to source their milkfrom cows raised on organic, non-GMO animal feed and the Starbucks staffpersons said they DID.

    I also asked them to boost their recycling in a major way and find ways to work with cities to make it work (they tend to say, it depends on what the city offers, but I know that’s not true where I live).

    I also asked them to consider the large amounts of carbon spewed from cars in their drive-up lines but he said it was now so profitable, it is difficult for them to get rid of them as they would alienate their customers!

    • Nicole McCann

      May 20, 2014 at 9:36 pm

      Thanks for calling! Unfortunately, the customer service person did not give you the correct information. Whey they do serve organic soy milk, they do not offer organic milk. Thanks for raising other issues with Starbucks, too!

  • Thomas

    May 19, 2014 at 10:53 am

    Thomas Libbey
    [email protected]

    I called and was told that Starbucks already uses only Non-GMO milk.

  • Thomas

    May 19, 2014 at 10:54 am

    I called and was told that Starbucks only uses Non-GMO milk.

  • Phoebe A. McLeod

    May 19, 2014 at 11:07 am

    Starbucks,

    I will not frequent a business that knowingly serves food or beverages contaminated by GMOs. GMOs are dangerous to our health and to the environment. Do the right thing and say no to GMOs.

    Phoebe A. McLeod, PhD

  • Robert

    May 19, 2014 at 11:13 am

    No more milk from cows fed GMOs! We want only organic milk: serve only organic milk!

  • Judith Glixon

    May 19, 2014 at 11:16 am

    I’m not on facebook, but want to let you know that I made the call today. Apparently lots of people were calling, as I had to wait a while for my call to be taken. However, once they took my call, the woman was very gracious, and said shey’d submit my comment along with my name and address. She also stated that she’d just taken a similar call from another person.

    Also, last week I delivered an Organic Milk request card to my nearest Starbuck.

    Thanks for this campaign!

    • Nicole McCann

      May 20, 2014 at 9:34 pm

      Thanks for calling! And thanks for taking in a comment card to your local store!

  • marty eddy

    May 19, 2014 at 11:22 am

    Basically read the script to the operator after giving my name and city. I told him that Starbucks can make a difference. He was polite and said he would pass on my comments.

    • Nicole McCann

      May 20, 2014 at 9:32 pm

      Thanks for calling!

  • bill

    May 19, 2014 at 11:32 am

    kept on hold 15- 20 minutes. Announced high call volume

    • Nicole McCann

      May 20, 2014 at 9:32 pm

      Thanks for calling!

  • Harriet

    May 19, 2014 at 11:55 am

    They recommended also leaving a message in their web site.

    • Nicole McCann

      May 20, 2014 at 9:32 pm

      Thanks for calling!

  • Leslie Sheridan

    May 19, 2014 at 12:05 pm

    When I called Starbucks, the agent brushed me off and cut me off right after I told them to get rid of their GMO milk and use organic, when I attempted to give the reasons why! She hung up on me!

    Nice touch Starbucks! Thanks for giving me one more reason to boycott you, which I have been doing for years!

    • Nicole McCann

      May 20, 2014 at 9:31 pm

      Thanks for calling! I’m sorry to hear they treated you that way. More reason to keep putting on the pressure!

  • karin sandahl

    May 19, 2014 at 12:09 pm

    please hold the GMO

  • Suzanne

    May 19, 2014 at 12:15 pm

    I’m not on FB but I did make the call. The person who took the call agrees with us and thinks that more people should be asking for things we want from the food industry.

    • Nicole McCann

      May 20, 2014 at 9:31 pm

      Thanks for calling!

  • Emily Fite

    May 19, 2014 at 12:19 pm

    I called! He said he’d relay the message! Had a wait a while so I hope they got lots of calls. This is very important!

    • Nicole McCann

      May 20, 2014 at 9:30 pm

      Thanks for calling!

  • Sheri Nelson

    May 19, 2014 at 12:57 pm

    I just called the 800 number provided and waited about ten minutes to be connected to a customer service person. When my call was answered, I expressed that I was a Starbucks customer and that I would like to know that the milk I was drinking in my latte was not from a cow that was not raised on GMO corn/feed. I said that I feel good about purchasing from Starbucks in general, but would feel better if they would switch to organic milk products.

    They were “experiencing high call volume” when I called and the c.s. who took my call said that they were getting alot of calls on this topic. She said that they were tallying the calls and that management were definitely aware.

    • Nicole McCann

      May 20, 2014 at 9:30 pm

      Thanks for calling!

  • Judith

    May 19, 2014 at 1:18 pm

    I called spoke to a young woman and left a message asking for them to support and switch to using organic milk throughout Starbucks.

  • Line Ringgaard

    May 19, 2014 at 1:28 pm

    I want Starbucks to go organic instead of GMO

  • Eileen Mahood-Jose

    May 19, 2014 at 1:54 pm

    I waited nine minutes because of high call volume (great news!), then spoke to a customer service rep.
    After making my request that Starbucks offer organic milk, I explained that GMO corn was found to cause cancerous tumors and asked her to google GMO corn, rats to see for herself. She was intrigued, I could tell. She informed me that the company would research the matter and asked me for my name and address, which I supplied. Hope they go organic! Thanks for the action day!

    • Nicole McCann

      May 20, 2014 at 9:29 pm

      Thanks for calling!

  • Bobby

    May 19, 2014 at 2:27 pm

    They can afford it. For what STARBUCKS charges for coffee, they can afford it.

  • greg

    May 19, 2014 at 3:11 pm

    I called and the recording said “… experiencing higher than normal call volume” but someone answered fairly quickly. She didn’t seem at all aware of the ussue, but said she would pass on the request tha Starbucks not feed it’s customers milk that may be lethal over time and instead just use organinc milk.

    • Nicole McCann

      May 20, 2014 at 9:29 pm

      Thanks for calling!

  • fetica

    May 19, 2014 at 3:35 pm

    NO GMO!!

  • Ellen Kent

    May 19, 2014 at 4:51 pm

    You need to do the right thing.

  • Nancie Evoniuk

    May 19, 2014 at 5:28 pm

    Organic milk is SOOOOOOO much better with coffee. When you compare the taste of cheap milk to organic, there is NO comparision. So, from a business view I would hope that Starbucks would agree that organic milk is the way to a perfect coffee cocktail.

  • Irena Franchi

    May 19, 2014 at 6:31 pm

    Provide organic dairy milk from cows not fed GMOs.

  • Dorothy Ames

    May 19, 2014 at 9:23 pm

    CALLED STARBUCKS CORP AND READ YOUR LETTER PROVIDED. And added a few comments to be more personable. Thanks for keeping me informed. And making it easy for me to participate on items of concern. May 19, 2014

    • Nicole McCann

      May 20, 2014 at 9:28 pm

      Thanks for calling!

  • Stephanie

    May 20, 2014 at 5:37 am

    Help all cows by using organic milk!

  • Gerry Tuten

    May 20, 2014 at 8:20 am

    Spoke with Elizabeth and she will get the information to the proper source.

    • Nicole McCann

      May 20, 2014 at 9:28 pm

      Thanks for calling!

  • Bruno Miguel Santos Prata

    May 20, 2014 at 11:15 am

    Hi, my name is Bruno Prata and I am in Castelo Branco, Portugal. I am calling today to ask Starbucks to provide organic dairy milk and to stop sourcing milk from cows fed GMOs grown with increasing amounts of pesticides. Starbucks organization demonstrated its dedication to consumer preference by phasing out milk sourced from cows injected with artificial growth hormone, but organic milk is the highest standard of sustainability when it comes to dairy. By serving conventional milk from cows fed a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology corporations and processed food companies. So, I hope that Starbucks will be a leader in environmental and social responsibility by sourcing its milk from cows raised on organic, non-GMO animal feed.

  • J Landress

    May 20, 2014 at 11:37 am

    The Starbucks rep. I spoke with read a prepared statement that said they don’t have GE ingredients in their offerings, which of course is untrue. I told her that if the milk isn’t organic, the cows were fed GMO feed, which produces GMO tainted milk. Period.
    She said she’d pass on my request regardless.

    • Nicole McCann

      May 20, 2014 at 9:28 pm

      Thanks for calling!

  • Marjorie Hass

    May 20, 2014 at 4:04 pm

    I called and delivered the message, and was told that she would pass it on up the ladder. I also sent the e-mail, and posted in on facebook.

    • Nicole McCann

      May 20, 2014 at 9:26 pm

      Thanks for calling!

  • Johnjcovas

    May 20, 2014 at 4:38 pm

    No GMO please
    No

  • Johnjcovas

    May 20, 2014 at 4:38 pm

    Please no GMO

  • Judith Stanton

    May 21, 2014 at 4:26 pm

    Please use non-GMO milk and other products.

  • Ive A

    May 21, 2014 at 4:54 pm

    Dead, Disease & NO CUSTOMERS,is what Starbucks are going to had if , they still using milk from cows feed with a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology & process foods Co. I want Starbucks will change & accept to be a responsible Co. by using milk from cows raised on organic, Natural, No mistreated, non-GMO feed!

  • Beth

    May 21, 2014 at 7:29 pm

    I had every intention to call in, and I did to urge Starbucks to start using Organic Milk, instead of regular milk from cows fed a GMO diet. I was on hold for 10 minutes, before I hung up.
    Every time to Starbucks, because I like their banana bread, I ask them when they were going to make their transition, and I have talked to 3 different people in the Merchandise Mart Starbucks store in Chicago. One of them said they were trying out different milks right now. Rice milk, almond milk, etc. Another employee (on another day) said that they will most likely not make the transition, because it would drive prices up, big-time. The last employee (the 3rd day) said that they have soy milk! In other words, I don’t think he knew what i was talking about. So, I’m pretty confused on what Starbuck’s intentions are, but I’m not going to call in again, because they much be too busy to listen to their consumers.
    I think they really need to switch milks in order to keep up with the changing needs of consumers, and their changing desires. I won’t drink my iced caramel machiatto any more, because I can'[t even stand to drink regular milk. I was addicted to those!
    I’m glad there’s somewhere to talk about all this!
    Beth

  • Kim Agricola

    May 23, 2014 at 10:51 pm

    I was put on hold for just a few minutes. The customer service representative said she documented my request for Starbucks to use only organic dairy milk from cows not fed GMOs. I emphasized that I’d like Starbucks to do this for *all* of its products with dairy ingredients. The rep said she sent my request to “Starbucks feedback.” Thanks to everyone else who has made this important call!

  • Brendaveggie

    June 3, 2014 at 3:16 pm

    While I applaud your efforts, I strongly encourage you to send the message to Starbucks that cow’s milk is not acceptable in any form. Even those who do not want to acknowledge the harm dairy causes must open their eyes to the health problems that are caused by milk consumption. Don’t let the dairy industry fool you; almond milk is much better for the Earth, our health, and for the animals. xo

    • Marjorie Hass

      June 4, 2014 at 2:01 pm

      Someone in the office answered the phone, and said she would pass the message from me on.

  • Marjorie Hass

    June 4, 2014 at 2:02 pm

    Please stop using GMOs. We need to know what is in our food.